The Online Sales Officers will conduct Givanas Cosmetics retail activities exclusively online.
This involves serving customers by providing product and service information, resolving customers’ concerns, and complaints, obtaining feedback, and Ensuring sales are closed at the stipulated time.
Job Description
Responsible for the smooth running of the online retail store of Givanas Cosmetics.
Monitor all online orders via social media platforms, email, and website
Properly process all online orders via social media platforms and websites and send them to the corresponding personnel.
Manage the front end of the Givanas Cosmetics website to manage sales.
Intermittently check all Givanas Cosmetics’ social media handles to respond to customers promptly.
Liaise with customers to follow up on the resolution of complaints or clarification of orders made.
Document customer complaints, resolution, and root causes if possible.
Stay abreast of all Givanas Cosmetics posts on all social media platforms at the time.
Promptly respond to customers’ comments, direct messages, inquiries, emails, and complaints in an appropriate manner.
Utilize the online sales channel to advance the company’s sales agenda.
Responsible for the smooth running of the online retail store of Givanas Cosmetics.
Prepare a report on the effectiveness of marketing communications across all channels.
Requirements
Candidates should possess a B.Sc or HND certificate in a relevant field
3-5 years experience in helpdesk/customer service in the cosmetics industry
Proven experience as an Online Sales Officer or similar role
Experience with B2C sales on social media and website
Working knowledge of customer service principles & practices
Possess excellent telephone etiquette.
Ability to always remain professional and courteous with customers.
Computer literacy is highly required.
Practical knowledge of analytics tools and the ability to set up tracking/reporting mechanisms to capture key business metrics
Candidate must live close to the desired work location: Apapa, Festac, and Mile 2 Axis.
