[Vacancy]: IT Support Engineer Needed at Simba Group

ict

Lagos

April 4, 2024

Full Time

Application deadline closed.

About Job

As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships.
You may also be required to install new software applications and train clients on proper application use

Installing and configuring client computer systems.
Responding to client IT support requests.
Meeting with clients to diagnose software, networking, or hardware issues.
Providing technical support on-site or via remote-access systems.
Troubleshoot & Repair computer systems (Laptop/Server/Desktop/Printer etc ) and keep the record
Troubleshoot IOS/Windows /MS Office-related issues
Software update check (Antivirus/Windows / MS-office)
Ensure Network Uplink uptime (Escalating the issue to the responsible body/Vendor/Engineer
Configure firewall, manage policy
Email configuration, troubleshooting
Regular Internet link and structural cable check
Escalate the Inverter /Battery related issue to the inverter team
Regular check of CCTV, Biometric terminals, and VoIP Phones
Ensure Network access to only authorized persons after approval
Regular Preventive & Corrective maintenance of Network system (Switch / Wireless AP/Firewall)
Preserve assets, information security, and control structures
Ensure the security of data, network access, and backup systems
Keep a record of IT assets (Laptop/keyboard/mouse/charger etc)

Minimum of Bachelor’s degree or HND in Computer Science, Engineering, or a related field,
Minimum of 5 years work experience as a technical support engineer in an ICT company
Proven work experience as a technical support engineer.
Knowledge of web services, API, and IP-based protocols.
Experience with scripting languages such as Perl or Shell
Knowledge of computer hardware and networking systems.
Good time management skills.
Excellent interpersonal & organizational skills