Installing and configuring computer hardware, software, systems, networks, printers and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the hotel (this may be in person or over the phone)
Setting up accounts for new users and creating Wi-Fi codes for guests.
Repairing and replacing equipment as necessary
Testing new technology
Lead on managing and updating the social media calendar and workflow documents.
Assist in booking VIPs into each hotel and providing thorough briefs to the in-house teams ahead of these important stays.
Assist in the day-to-day running of our communities on Instagram, Twitter, Facebook, TikTok, and LinkedIn with an emphasis on Instagram. Reporting on follower growth across all channels, working with the General Manager on their wider analysis.
Assist in the organization and execution of major social media campaigns.
Assist in putting together summary presentations and reports and attend quarterly meetings where these documents will be presented, whilst hearing key updates from the other departments.
Possibly training other staff
Knowledge and Experience:
Bachelor’s Degree in Computer Science, Information Technology, or a related field
In-depth knowledge of Microsoft Operating Systems, Microsoft or Cisco certification
A minimum of five (5) years experience in Hospitality, Operations and IT Support roles
Experience with these Hospitality related applications and or systems (PMS, POS, Key Card, PABX)
Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, WAN/LAN domain controller, Active Directory, Firewall and VPN applications
Must be flexible in working hours, including weekends, evenings, and holidays
Good understanding of current IT security and Data protection standards
