[Vacancy]: Head of Operation Needed at Resort Consult Limited

March 22, 2024
Application deadline closed.

Job Description

About Us

A prospective Tier 2 microfinance bank in the Lagos area of Ogun State requires the service of a dynamic result-oriented microfinance banker, with a proven record of accomplishment, to serve as its Pioneer Head of Operations.

Job Description

  • Oversee customer support processes and organize them to enhance customer satisfaction.
  • Identify and mitigate operational risk.
  • Monitor and supervise daily operations to ensure a free-flow process.
  • Create a strong professional workforce by developing competent individuals in the banking operations team.
  • Cash management and provision.
  • Oversee the booking of loans and other banking activities in compliance with due process
  • Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels.
  • Collaborate with heads of other units to develop best practices for successful banking operations
  • Ensures the branch and vaults are opened and closed on a timely basis.
  • Enforces dual control procedures at all times.
  • Oversees teller duties and assists line with customer transactions during peak periods.
  • Perform pre-audits to ensure ongoing adherence to compliance procedures.
  • Stay informed of all deposit, business, and consumer loan products.
  • Design, develop, and keep updated the Company’s Operations Manual and ensure compliance with all operational guidelines, processes, and procedures.
  • Responsible for re-engineering business effectiveness, customer service, cost-effectiveness, and controls.
  • Central Operations – Account Services, Clearings, Payments, Cash Management/Reconciliation
  • Card Operations – Account Services, Chargeback & Fraud & Reconciliation of the Company’s debit card activities
  • Treasury Operations – Money Market and Derivative Products, FI Transaction activity, and 3rd Party Funds / Investment processing
  • Credit Operations – Loan sanction fulfillment, & administration distribution (Retail, Business, Commercial Corporate, and Institutional segments) whilst ensuring the identification and management of underlying operational risks.
  • Maintain proper teller and vault cash levels
  • Any other activity as may be assigned by the MD/CEO

Job Requirement

  • A bachelor’s degree in relevant fields with 4 – 6 years of work experience.
  • Professional Qualification in Banking or Accounting will be added advantage.
  • Must have proficiency in Information Technology (IT)
  • Detailed knowledge of bank procedures and policy principles at all levels.
  • Analytical and practical understanding of workflow, capacity planning/optimization, and process implementation.
  • Strong planning, organizational, and time management abilities.
  • Strong Leadership, team management, development, and mentoring.
  • Ability to translate local regulatory requirements into a thorough knowledge of Operational routine in the bank.
  • Thorough knowledge of Cash Management, Account Services, Clearing, and Payment functions.
  • Extensive knowledge of Treasury Operations and Electronic banking.
  • Relationship building, negotiation, problem-solving, and troubleshooting
  • Ability to proactively identify roles requiring attention.

Remuneration is attractive and competitive.

Click here to apply