[Vacancy]: Field Engineer Needed at FiberOne Broadband

March 21, 2024

Job Description

Duties & Responsibilities

  • Ensures the achievement of the KPIs set in terms of MTTR & TAT in resolving customer complaints.
  • Handle all escalations from customers for prompt resolutions
  • Provide customer support to internal and external clients that require physical intervention.
  • Involved in the integration of new circuits on the network
  • Provide technical reports and details to support fault analysis and management reporting; network faults analysis, root cause analysis, and network performance.
  • Ensure timely and quality delivery of new link implementation
  • Ensure timely and accurate feedback of RFOs/ETRs/RCAs to clients within the agreed timeline.

Required Qualifications

  • Minimum of Bachelor’s Degree in Engineering / Computer Science or related field.
  • Minimum of 1 (one) year experience.
  • Knowledge of IP / MPLS, microwave, and fiber optics technology
  • Good oral and written communication skills.

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