We are seeking a highly skilled and experienced Delivery Manager to join our team and be responsible for organizing and managing the delivery of new business capabilities and solutions across various business process areas focusing on Analytics, AI & ML use cases. They will be responsible for Demand Management Execution, managing vendors for delivery of solutions in the respective areas, ensuring successful service activation for delivery solutions, and managing vendors to ensure continuous integration and continuous deployment of the solutions in the respective areas.
Responsibilities
Leads the key stakeholders toward successful epics, features, and project delivery
Ensures that customers’ needs are understood, expectations are managed, and customer satisfaction targets are achieved or exceeded
Demonstrates active learning with ownership and consistently applied technical/functional competence
Works proactively with internal customers and maintain relationships with stakeholders
Achieves sustainable results with vendors: planning, contracting, deliverable monitoring, multiple vendor integration, smooth transition to support
Shares/transfers knowledge/information/expertise across the team and 3rd party vendors to ensure team members and counterparts are strong experts with sufficient knowledge and understanding of the specific CCH Business Processes and solutions
Identifies and manages dependencies between Application Management Services (AMS) and epics and projects delivery
Proactively works with AMS team to prevent and resolve major Crisis in the area of BDAA RGM use cases
Acts as a Scrum Master / Project Manager in the BDAA RGM area. Manages successfully the delivery of New Business Functionality Initiatives and Roll Outs, through effective collaboration with Vendors:
