Develop and ensure the maintenance of good media, customer and community relations.
Develop and ensure that corporate brand guiding standards and instructions are properly implemented and maintained throughout the organization.
Work with the Head of Marketing to develop and implement policies and procedures by which the branch can resolve customer complaints and inquiries in accordance with the Bank of Ghana Complaints Procedure Template.
Willing to fully and voluntarily share knowledge with other employees for the benefit of the company
Requirements:
This position is open preferably to male candidates only
Understand modern trends in customer service management and results-driven customer experience activities.
Ability to set and achieve business goals.
Excellent oral and written communication skills with the ability to communicate clearly and persuasively.
