[Vacancy]: Customer Service Representative Needed at GUO Transport Company Limited (Edo)
Job Description
- Job Type: Full Time
- Qualification: OND
- Experience: 1 – 3 years
- Location: Edo
- City: Benin
- Job Field: Customer Care
Role / Responsibilities
- Check and validate all passenger payments for tickets/luggage and issue boarding passes.
- Ensure proper documentation and prompt treatment/handling of all customer ticket inquiries.
- Handle collection and processing of payments for all customers. (i.e. passengers or cargo/courier service clients).
- Ensure proper and up-to-date documentation of all customer payments and reconcile with the Finance team.
- Handle boarding announcements and communication of other exceptions promptly to all passengers.
- Ensure feedback is communicated to customers within agreed and set timelines.
- Ensure high standards in all customer correspondences, engaging customers with the highest level of professionalism, and ensuring error-free and well-informed interactions.
- Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.
- Demonstrate innovation and creativity in the execution of all duties.
Requirements
- Candidates should possess a minimum of an OND qualification with 1 – 3 years of relevant work experience.
Work Schedule:
- 5:30 am – 1:30 pm (morning shift)
- 1:00 pm – 8:00 pm (Afternoon shift)
- Mondays to Sundays with one day off every week.
