[Vacancy]: Customer Service Representative Needed at GUO Transport Company Limited (Edo)

May 1, 2024
Application deadline closed.

Job Description

Role / Responsibilities

  • Check and validate all passenger payments for tickets/luggage and issue boarding passes.
  • Ensure proper documentation and prompt treatment/handling of all customer ticket inquiries.
  • Handle collection and processing of payments for all customers. (i.e. passengers or cargo/courier service clients).
  • Ensure proper and up-to-date documentation of all customer payments and reconcile with the Finance team.
  • Handle boarding announcements and communication of other exceptions promptly to all passengers.
  • Ensure feedback is communicated to customers within agreed and set timelines.
  • Ensure high standards in all customer correspondences, engaging customers with the highest level of professionalism, and ensuring error-free and well-informed interactions.
  • Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.
  • Demonstrate innovation and creativity in the execution of all duties.


  • Candidates should possess a minimum of an OND qualification with 1 – 3 years of relevant work experience.

Work Schedule:

  • 5:30 am – 1:30 pm (morning shift)
  • 1:00 pm – 8:00 pm (Afternoon shift)
  • Mondays to Sundays with one day off every week.

Click here to apply