[Vacancy]: Customer Service Executive Needed at Sterling Homes Limited
Job Description
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Lagos
- City: Lekki
- Job Field: Customer Care
Duties & Responsibilities
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing forms, applications and requests.
- Cross-selling the company-related projects and services
- Keeping updated records of customer information, interactions, transactions, comments and complaints.
- Ensuring referrals and repeat sales are made by clients.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Qualifications & Skills
- BSc. / HND Qualification
- Professional qualification
- Technical knowledge
- Teamwork and collaboration
- Proper etiquette
- Problem-solving
- Communication
- Empathy
- Use of MS Office Suite
- Compliance
- Proactivity
- Professionalism
