[Vacancy]: Customer Service Executive Needed at Sterling Homes Limited

February 8, 2024
Application deadline closed.

Job Description

 Duties & Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing forms, applications and requests.
  • Cross-selling the company-related projects and services
  • Keeping updated records of customer information, interactions, transactions, comments and complaints.
  • Ensuring referrals and repeat sales are made by clients.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Qualifications & Skills

  • BSc. / HND Qualification
  • Professional qualification
  • Technical knowledge
  • Teamwork and collaboration
  • Proper etiquette
  • Problem-solving
  • Communication
  • Empathy
  • Use of MS Office Suite
  • Compliance
  • Proactivity
  • Professionalism

Click here to apply