[Vacancy]: Customer Service Executive is Needed at Jtech Trade

Customer Support
Lagos
October 16, 2024
Full Time

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Job Description

  • Job Title: Customer Service Executive
  • Location: Festac Town, Lagos
  • Employment Type: Full-time

Job Description

We are looking for a proactive and knowledgeable Customer Service Executive to join our team at JTECHTRADE, a leading crypto trading company.In this role, you will be the first point of contact for our customers, assisting them with inquiries related to cryptocurrency transactions, account management, and general support.The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service in the fast-paced world of cryptocurrency.

Key Responsibilities

  • Customer Support: Respond to customer inquiries via phone, email, and chat, providing timely and accurate information regarding our products and services.
  • Transaction Assistance: Assist customers with cryptocurrency transactions, including confirmations, troubleshooting issues, and providing guidance on best practices.
  • Account Management: Help customers with account-related queries, such as registration, verification, and security measures.
  • Problem Resolution: Identify and address customer concerns effectively, ensuring a high level of satisfaction and trust in our services.
  • Feedback Collection: Gather customer feedback to identify areas for improvement and communicate insights to the management team.
  • Documentation: Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system.
  • Product Knowledge: Stay up-to-date with the latest trends and developments in the cryptocurrency market to provide informed support.
  • Collaboration: Work closely with other teams, including operations and compliance, to ensure seamless service delivery and resolve customer issues.

Qualifications

  • Bachelor’s Degree in Business, Finance, or a related field (or equivalent experience).
  • Previous experience in customer service, preferably in the financial services or technology sector.
  • Basic understanding of cryptocurrency and blockchain technology is a plus.
    Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using customer relationship management (CRM) software and other relevant tools.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Strong organizational and time management skills.

Application Closing Date

15th November, 2024.

How to Apply

Interested and qualified candidates should send their CV to: Jtechtradecareers@outlook.com using the Job Title as the subject of the mail.

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