[Vacancy]: A Contact Center Officer is Needed at Stanbic IBTC
Job Description
Job Description
The Contact Center Officer is responsible for ensuring that the needs of clients who call into the center, both existing and prospective are adequately satisfied. The Contact Center officer is responsible for interpreting and articulating (communicating) the Company’s policies, products, and services in conjunction with the Company’s executive management, and carrying out these functions on a day to day basis. The Contact Center officer acts as an interface between members of the public and the Company. The Contact Center Agent is the platform through which information is received and passed from the public to the Company.
Qualifications
- Minimum of B.sc in Arts or Social Science
- Minimum of two (2) Nigerian Languages (Languages must be stated in cv)
- Minimum of 2 years post nysc work experience
- Additional Information
Technical Competencies - Query Resolution
Active Listening
Strategic Planning and Reporting
Behavioral Competencies - Upholding Standards
Resolving conflict
Generating Ideas
Completing Tasks
