[Vacancy]: Courier Manager Needed at Lopterra Services Limited

Responsibilities

• Oversee all aspects of courier operations, including scheduling, route planning, and parcel sorting, to ensure timely and accurate deliveries.
• Monitor performance metrics and KPIs to identify areas for improvement and implement operational enhancements as needed.
• Ensure compliance with company policies, procedures, and safety regulations.
• Ensure timely and accurate completion of deliveries, meeting service level agreements, and meeting customer expectations.
• Optimize delivery routes and schedules to maximize efficiency and minimize delivery times and costs
• Lead and motivate a team of couriers to achieve performance targets and deliver high-quality service to customers.
• Provide coaching, training, and guidance to team members to support their professional development and growth.
• Foster a positive and collaborative work environment that promotes teamwork and accountability.
• Collaborate with the customer service team to address customer inquiries, resolve issues, and ensure a positive customer experience.
• Proactively communicate with customers regarding delivery updates, delays, and any other relevant information.
• Manage inventory levels and ensure adequate stock of packaging materials and supplies to support daily operations.
• Coordinate with suppliers to replenish inventory and negotiate favorable pricing and terms.
• Maintain accurate records of deliveries, including tracking information, delivery times, and proof of delivery.
• Implement quality control measures to ensure the accuracy and integrity of parcel handling and delivery processes.
• Conduct regular audits and inspections to identify and address any issues or discrepancies

Requirements

• Bachelor’s degree in Business Administration, Logistics, or related field (preferred).
• 3 – 4 years of proven experience in courier or logistics management roles.
• Strong leadership and interpersonal skills.
• Strong communication skills, with the ability to motivate and inspire a team
• Excellent organizational and problem-solving abilities.
• Proficiency in logistics software and Microsoft tools.
• Knowledge of transport and safety regulations or standards.
• Ability to thrive in a fast-paced and dynamic environment.
• Valid driver’s licence

Why work with our client:

• Opportunities for Growth and Development: Our client believes in investing in their employee’s growth and development through training and development programs to achieve professional goals.
• Meaningful Work with Impact: Joining our client means being part of a team that plays a crucial role in connecting people and businesses worldwide. Every package they deliver makes a difference in someone’s life or business, and you’ll have the opportunity to contribute to that impact every day.
• Collaborative and Inclusive Culture:  Our client is an equal-opportunity employer committed to diversity and inclusion in the workplace. They foster a collaborative and inclusive work environment where every team member’s voice is heard and valued.
• Competitive Compensation and Benefits: Our client recognizes and rewards their employees’ hard work and dedication with competitive compensation packages and a comprehensive benefits program to support their well-being.
• Cutting-Edge Technology and Tools: As a leading courier company, they are committed to staying at the forefront of technology and innovation. You’ll have access to state-of-the-art tools and resources to help you perform your job efficiently and effectively.
• Strong Values and Ethics: Integrity, reliability, and professionalism are at the core of everything our client does. They operate with the highest ethical standards and are committed to delivering exceptional service to their customers while maintaining a safe and respectful work environment for their employees.

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