GIG Logistics is a member of The GIG Group and prides itself as Nigeria’s leading logistics company. Incorporated in 2012 and headquartered in Lagos, Nigeria, GIG Logistics leverages on technology to gain competitive advantage.
We are recruiting to fill the position below:
Job Title: Experience Center Agent
Locations: Utako – Abuja; Kaduna; Owerri – Imo; Ile-Ife – Osun & Lekki, Surulere, Ajah, Agbara, Ogudu, Jakande – Isolo, Victoria Island, Jakande – Lekki, Igando, Ikoyi, Ikeja and Amuwo-Odofin – Lagos
Employment Type: Full Time
Job Description
- The Experience Center Agent role is a customer facing role targeted at smart, personable, technology inclined and customer-obsessed individuals.
Responsibilities
- Provide guidance to walk-in customers on product and service offerings
- Educate customers and potential customers with information on SLA and delivery timelines.
- Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
- Serve guests by providing product/ service information related to delivery life cycle, rates and payment.
- Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
- Promote and cross-sell company’s products
Requirements & Qualifications
- Candidates should possess an HND / B.Sc Degree with 0 – 3 years relevant work experience.
- Good communication and computer literacy skills
- Certificate of completion of NYSC
- Previous customer service experience is an added advantage.
Application Closing Date
30th August, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online
