Customer Relations Officer Job at Jubaili Agrotec Limited
Job Description
- Location: Abuja (FCT)
- Employment Type: Full-time
Responsibilities
- Making outbound calls to customers
- Sending emails for In/outbound calls (customers’ complaint) to concerns party and ensure all complains are resolve appropriately
- Follow up with customers on complains resolution
- Document and record all in/outbound calls
- Prepare KYC reports for sales representative and follow with KYS progress report
- Update new account online via the customer card platform
- Attending to salesmen enquiries on KYCs & providing them necessary document on customer data based on request
- Follow up with sales rep via phone /email on missing customer contact and update on the work excel sheet
- Regular extraction of customer data online to update KYC template in case of any changes done by either forecast team or sales coordinators
- Providing necessary customer’s document for litigation
Requirements
- First Degree (HND/B.Sc.) in any discipline
- The candidate must have at least 1– 2years of relevant working experience
- Excellent verbal and written communications skills with attention to details
- Knowledge of MS Office (Excel, word and PowerPoint etc.)
- Ability to understand customer’s needs & resolve issues related to customer’s complaint
- Fluent in speaking of English & Yoruba.
Method of Application
Interested and qualified candidates should send their CV to: hr.abuja@jubailiagrotec.com using the Job Position as the subject of the mail.
