Customer Service Representative at Mai Shayi Coffee Roasters Limited

Customer Representative

Lagos

October 31, 2024

Full Time

Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.

First degree (HND/BSC or Equivalent) in a relevant field.
Proven customer support experience or experience as a Client Service Representative.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Ready to work 6 days in a week.
Application Closing Date: 5th November, 2024.

Interested and qualified candidates should send their CV and attached Credentials to: kayode@maishayicoffee.com using the Job Position as the subject of the email.

For further inquiries, please contact us at 08034467509.
We look forward to receiving your applications and meeting talented professionals who are passionate about the coffee industry.
Join our team at Mai Shayi Coffee Roasters Limited and be part of our exciting journey.