[VACANCY] Help Desk Officer

Job Type: Full Time

Qualification: BA/BSc/HND

Experience: 2 – 3 years

Location: Sokoto

Job Field: Administration / Secretarial, ICT / Computer

Duties & Responsibilities:

Design network architecture and Networking infrastructure.
Serve as the first point of contact for customers seeking technical assistance over the phone, email, or portal.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Set up and install computer hardware and software, including disk, tape, printers, modems, and related peripherals.
Perform maintenance and repairs on computer hardware, including backup, recovery, and equipment cleaning.
Train users in computer hardware/software and other electronic office equipment.
First-level selection and design of the hardware, network, and software necessary to operate and improve Bua Cement’s information management system.
Manage the company’s administrative network, i.e., network accounts, email accounts, website access accounts, and remote access accounts.
Monitor operational performance and troubleshoot system problems, isolating the cause of system failures.
Research, evaluate, and recommend new hardware and software to meet the company’s requirements for computers and other electronic office equipment.
Design, install, support, and integrate centralized and distributed network hardware, operating systems, and applications.
Responsible for maintaining an inventory of internal licenses, overseeing updates, and tracking compliance.
Responsible for logging all IT problems and resolutions and liaising with the external support company.
Provide input into the IT strategy and annual IT budget.
Interface with the Technical and Application units regarding testing and understanding of new applications before deployment to users.
Monitor and ensure client systems are updated with current Anti-Virus definitions while also following up with systems without current definitions. Weekly and monthly reports will be generated.
Monitor server events before they become incidents. Monitor unauthorized/unlicensed installation of applications using either Spiceworks, service desk, GLPI, managed engine, or any other helpdesk application.
Record events and problems and their resolution in logs.
Identify and suggest possible improvements to procedures.
Generate weekly and monthly reports for ITD.