Support user-related research activities, including methodological design, protocol writing, and qualitative and quantitative data-gathering activities
Use approaches in behavioural science and user research to conduct behavioural diagnosis on demand, uptake, and use of products, programs, and policies.
Use evidence to clearly define problems, analyze user data, and generate insights for problem-solving.
Create personas through user research and data.
Use different creative problem-solving approaches to facilitate the co-creation of possible solutions
Design prototypes, conduct concept and usability testing, and gather feedback
Develop wireframes and prototypes around customer needs
Work with the innovation team to summarize insights into knowledge products including learning briefs, policy briefs, and other peer-reviewed publications.
Qualifications/Job Requirements
A Master’s degree in social and behavioural sciences, marketing, advertising, or a related field
Previous industry user experience research or playing critical role in an innovation team
Proven experience as a UX Designer, UI Designer, or similar role
Strong interest in program and policy innovation.
Skill set in project management and research (qualitative and quantitative).
Familiarity with interaction design and information architecture.
Proficient in analytical and design softwares, including nortion, canvas, miro, and proficient in the design of journey maps.
Problem-solving aptitude.
Strong written and spoken communication, including the ability to develop knowledge products.
