[Vacancy]: Patient Services / Front Desk Officer Needed at Lagos Executive Cardiovascular Centre

Application deadline closed.

Job Description

Job Overview

  • We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Officer.
  • The ideal candidate will be responsible for managing the reception area, ensuring a positive experience for our patients, and providing administrative support.

Responsibilities

  • Greet and welcome patients and visitors in a professional and friendly manner.
  • Register patients by verifying and entering demographic information.
  • Schedule patient appointments and manage the appointment calendar.
  • Answer and direct incoming calls to the appropriate department.
  • Provide information to patients regarding services, appointment details, and general inquiries.
  • Ensure the reception area is clean, organized, and presentable.
  • Assist with administrative tasks, including data entry, filing, and maintaining records.
  • Handle patient check-ins and check-outs efficiently.
  • Collaborate with other departments to ensure seamless patient care.
  • Perform other duties as assigned.

Qualifications

  • Minimum of a Bachelor’s Degree in Business Administration, Public Relations, or a related field.
  • Proven experience in a customer-facing role, preferably in a healthcare setting.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite.
  • Ability to handle stressful situations with calmness and professionalism.
  • Familiarity with medical terminology is an added advantage.

Click here to apply

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