[Vacancy]: Reconciliation and Settlement Specialist Needed at PalmPay

Job Description


  • We are seeking a highly skilled and detail-oriented Reconciliation and Settlement Specialist to join our Reconciliation team.
  • The Reconciliation and Settlement Specialist will play a critical role in ensuring the accuracy and integrity by reversing transactions, accounts, and statements.
  • This role is instrumental in maintaining financial compliance and providing valuable insights to support decision-making processes.


  • Develop and execute processes, standards, guidelines, and service-level agreements for partnering organizations.
  • Attend to customer and merchant disputes and ensure prompt resolution.
  • Liaise with banks and aggregators on settlement discrepancies.
  • Identifying, negotiating, and closing partnership deals on direct product offerings.
  • Liaising with switching companies and card schemes on Settlement issues
  • Reconciliation of transactions routed through various payment platforms including POS.
  • Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
  • Ensures timely reconciliation of all transactions done on the terminals.
  • Ensure daily validation of transaction posting on the system.


  • A Bachelor’s Degree or its equivalent
  • Proven experience (at least 3 years) in Settlement, Reconciliation & Chargeback roles, preferably within the fintech, banking, or payment industry.
  • At least 3 years in Digital Financial Services or banking industry experience
  • Experience with electronic payment systems
  • In-depth knowledge of payment processing- gateways
  • Organization and Time management skills
  • Proficiency in the use of MS Office suites.
  • Excellent communication skills and interpersonal skills.
  • Attention to detail and accuracy
  • Strong analytical and problem-solving skills

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