[Vacancy]: Customer Success Associate is Needed at Piggy Vest
Job Description
Job Summary
As a Customer Success Associate, you will be part of the team responsible for creating a positive customer experience.
Job Details
Your primary responsibilities will include, but not be limited to:
Responsibilities:
•Customer Engagement: Respond promptly to customer inquiries and complaints via phone, email, or social media, ensuring exceptional service in every interaction.
•Service and Sales Support: Assist customers with product-related issues, ensuring you cross-sell and upsell when necessary.
•Product Knowledge: Understand the company’s brand, products, and goals to provide accurate information and advice.
•Proactive Service: Monitor user engagement to proactively anticipate potential issues and proffer solutions.
•Feedback: Collate customer feedback and communicate this with the insights to the appropriate team for product enhancement.
Requirements
•Bachelor’s degree in Business, Finance, Marketing, or a related field.
•1-3 years of experience in customer success, account management, or a client-facing role, preferably within the fintech or banking industry.
•Strong problem-solving and analytical skills.
•Excellent communication and interpersonal skills.
•Ability to manage multiple client accounts and priorities simultaneously.
•Proficiency in using CRM software (e.g., Salesforce, HubSpot) and other customer support tools.
•A customer-centric mindset with a passion for delivering exceptional service.
