[Vacancy]: Customer Service Representative Needed at eRecruiter Nigeria

May 16, 2024

Job Description

Job Responsibilities:

  • Ensure that customers have a good time at the restaurant, look immediately into any complaints they might have, and ensure they are promptly resolved.
  • Maintain strict adherence to set service standards and ensure that procedures are followed.
  • Ensure that necessary resources and tools are available for quality Customer Service delivery.
  • Manage Customer Service database digitally
  • Deal directly with customers either by telephone, email, walk-in, or any other identified means.
  • Determine the cause of the customer’s problem, and select and explain the best solution to solve the problem.
  • Expedite correction or adjustment, and follow up to ensure resolution.
  • Direct requests escalate issues and ensure requests are fulfilled promptly.
  • Attract potential customers by answering product and service questions, and suggesting information about other products and services.
  • Record details of customer interactions and give reports to the Restaurant Manager daily.
  • Devise and implement means to collect feedback on our meals and service from customers
  • Report to the Restaurant Manager daily on all status of customer service enquiries handled or being processed by the Team.

Requirements

  • 1-2 years of work experience in a similar role
  • Knowledge of restaurant policies regarding personnel and customers.
  • Passion for the hospitality business
  • Customer service ethos and culture

Click here to apply