[Vacancy]: Customer Service Representative

Customer Representative
Lagos
November 11, 2024
Full Time

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Job Description

  • Job Title: Customer Service Representative
  • Location: Lagos
  • Job Mode: Full Time

Responsibilities

  • Manage large amounts of incoming phone calls
  • Generate sales leads
    Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Requirements

  • A degree in any field
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
    Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Only people staying on the Island or close to the location will be considered
  • Ability to work on Saturdays

Salary

N100,000 / month.

Application Closing Date

22nd November, 2024

How to Apply

Interested and qualified candidates should send their CVs to: sleekhr.ng@gmail.com using the Job Title as the subject of the mail.

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Only people staying on the Island or close to the location will be considered

Ability to work on Saturdays

Salary
N100,000 / month.

Application Closing Date
22nd November, 2024

How to Apply
Interested and qualified candidates should send their CVs to: sleekhr.ng@gmail.com using the Job Title as the subject of the mail.

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