[Vacancy]: Business Support Officer Needed at Unified Payment Services Limited
Job Description
- Job Type: Contract
- Qualification: BA/BSc/HND
- Experience: 4 years
- Location: Lagos
- Job Field: Management & Business Development
Job Summary
We are looking to hire a suitable candidate to oversee as well as enhance our business intelligence services, and track and provide support for the business team on processing, issuing, switching & Projects.
Responsibilities
- The Team Member, Business Support & Operations shall primarily be responsible for the following:
Business Support:
- Manage and coordinate Directorate projects- follow up with Banks and Internal Stakeholders and ensure projects are delivered to specification
- Coordinate Scheme QMR report requirement
- Work with bank & internal service providers to ensure that issues raised by banks across all services except POS support-related ones are closed within the agreed SLA. These are; All ATM support-related issues, and engagement with Banks and internal stakeholders for issue resolution. All settlement and settlement report-related issues engagement with Banks and internal stakeholders for issue resolution;
- Merchant/ ATM/ Bank VAS/ Bank Agency banking Settlement related issues
- Settlement reporting issues
- Transaction reconciliation for banks & merchants.
- All dispute and dispute report-related issues, engagement with Banks and internal stakeholders for issue resolution.
- All Banks’ agency banking solutions support related issues, and engagement with Banks and internal stakeholders for issue resolution.
- Issuer processing transaction-related issues, engagement with Banks and internal stakeholders for issue resolution.
- Follow up on every other general operational issue that may be reported by banks.
Business Intelligence & Data Mining
- Obtain and analyze industry data.
- Manage & enhance UP business intelligence portal as well as work with internal service providers to modify it to serve customer needs.
- Preparation of quarterly board report.
- Performance monitoring and trends analysis across business lines.
- Weekly, monthly, and quarterly reports to the banks.
- Generate weekly, monthly, quarterly, and Annual reports used for Exco, MPR & Budget
- Weekly & monthly ATM acquiring report per bank.
- Weekly & monthly POS acquiring report per bank/ per acquirer.
- Weekly & monthly Issued card & personalization report per bank.
- Weekly & monthly Bank Agency transaction report per bank.
- Monthly PTSP market share report per bank
- ATM, issued cards & POS market share report
Requirements
- Education University: Accounting, Banking and Finance, Economics, Statistics, Business Administration.
- Experience: 0 – 4 years
Skill/Competencies
- Excellent communication and listening skills
- Good knowledge of Excel as well as data analysis
- High drive, initiative, and motivation
- Excellent interpersonal & relationship management skills
- Attention to details
