Internal Control Officer at MKOBO Microfinance Bank
Job Description
- Job Location: Lagos, Nigeria
- Employment Type: Full Time
- Workplace Type: Onsite
- Job function: Risk & Control
Job Role
- The primary purpose of this role is to provide operational support for the Lifeline Asset Finance (LAF) activities of the Bank.
- The LAF Operations Associate ensures that all operational activities for LAF partners and riders are carried out efficiently with a high level of professionalism and superior customer service.
- Engaging LAF Partner representatives and officers on LAF related matters
- Conduct riders pre-screening and on-boarding exercises
- Liaise with internal stakeholders on all matters involving LAF riders and ensure speedy resolution to service issues.
- Conducts daily monitoring and tracking of the motorcycles assigned to LAF Partners/Riders
- Oversee daily operational activities of the riders and partner related matters
- Responsible for Bike recovery in the event of payment default by riders.
- Follow up with service centres for quick repairs and servicing of bikes
- Engage all third-party service providers for Asset insurance, tracking and registration processing.
- Monitor and assess operational risk exposures, events, business and IT incidents to ensure such cases are appropriately escalated.
- Support the business in development and implementation of appropriate risk controls to mitigate such incidents.
- Embedding an appropriate risk culture.
- Act as the first point of call in providing operational support for the LAF riders
- Escalate to the COO all issues which requires management decision and Authorization
- Internal controls function to minimize risks and protect assets, ensure accuracy of records, promote operational efficiency, and encourage adherence to policies, rules, regulations, and laws.
- Identify the risks that a business faces and develop preventive strategies.
- Reviewing of SOP from time to time.
- Provide training on policy and controls.
- Review Vendor creation, Customer Creation (Agreements), and Credit setting for customers.
- Review Capex project briefs and compliance with procedures.
Qualifications
- Candidates should possess a Bachelor’s Degree in Accounting, Economics, Statistics, or any related field.
- 2-3 years of experience in risk and internal control.
- Certification in MCIB is a plus.
Must have skills:
- Customer service excellence
- Relationship Management
- Interpersonal relationship
- Good analytical skill
- Microsoft excel proficiency
- Communication
Good to have skills:
- Interpersonal skills
