CUSTOMER SERVICE OFFICER

Customer
Lagos
August 24, 2024
Full Time

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Job Description

Customer Service Officer

  • Job Type:Full Time
  • Qualification:BA/BSc/HND
  • Experience:1 year
  • Location:Lagos
  • City:Ikeja
  • Job Field: Customer Care

JOB OVERVIEW : CUSTOMER SERVICE OFFICER

As a customer service officer you are responsible for handling inquiries, resolving complaints and ensuring that customers have a positive experience with the company’s products or services.A Customer Service Officer’s primary objective is to maintain high levels of customer satisfaction, which is essential for the retention and growth of a business’s client base.

 

DUTIES AND RESPONSIBILITIES

 

  • Addressing customer questions and concerns about event packages, venues, and services offered by the company through various channels, including phone calls,live chat interactions,emails, and social media in a professional and timely manner.
  • Handling and resolving customer complaints as regards event schedule, venue and services in a timely and effective manner, ensuring the customer satisfaction.
  • Follow up with customers to ensure their issues have been resolved and they are satisfied with the services.
  • Escalate issues to the appropriate management when necessary.
  • Keeping accurate records of customer interactions including event details and client preferences, noting any inquiries, complaints, and actions taken.
  •  promote and market company event services to clients.
  • Develop thorough understanding of company services and Offer detailed information about event packages, venues, and services offered by the company.
  • Developing strong relationships with customers to foster loyalty and repeat patronage.
  • Reaching out to customers proactively to offer assistance, gather feedback and inform them about event services offered by the company.
  • Working closely with other departments such as sales, marketing, and technical support to address complex customer issues.
  • Perform other tasks as assigned by the management.

REQUIREMENTS AND QUALIFICATION

 

  • BS.c degree in Business administration, Communications, or a related field.
  • 1 year experience in customer service or a similar role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and interpersonal relation skills.
  • Excellent sales and marketing skills.
  • Ability to manage multiple tasks and tight deadlines.
  • Proficiency in Microsoft Office (Word, Excel) and other customer service software.

Strong attention to detail and organizational skills.

  • COMPANY : EVENT COMPANY

 

  • SALARY: 80,000 NGN

 

Note: candidate must reside within or around ikeja.

 

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