The Complex

• The Vice-Presidency, Technology and Corporate Services (TCVP) is responsible for providing leadership and oversight on the efficient, highly effective, value-for-money, and client-centered provision of ICT services, general services, and works, corporate procurement of goods, language services, business continuity, consultant services, and cybersecurity services to all organizational units of the Bank.
• TCVP is primarily charged with leading the efforts to digitalize the Bank’s business processes and procedures.

The Hiring Department

• The Corporate Information Technology Services Department’s (TCIS) mission at the Bank is to align the digital strategy and delivery model with the Bank’s business strategy to increase organizational effectiveness by efficiently using emerging technologies and digital transformation.
• Under the leadership of the Chief Information and Technology Officer, TCIS is mandated by the Bank to deliver the best IT services for the Bank’s operations to accomplish its mission of spurring sustainable economic development and social progress in its regional member countries, contributing to poverty reduction.

The Position

The primary responsibilities of the Lead Strategy, Program Management Office, and Enterprise Architecture are to:

• Increase organizational effectiveness through efficient use of IT to make the Bank more agile, efficient, and more responsive to countries’ needs, thereby enhancing development effectiveness.
• Facilitate achievements of the new Business Development and Delivery Model (DBDM) goals for both sectoral and operational activities by ensuring well-managed, robust, efficient, innovative, and highly available IT services.
• Support the Bank’s diverse users, from those who require operational and tactical information/data support to senior management who require access to varied data sets for strategic decision-making.
• Lead and coordinate the planning and development of IT Strategies, policies, and guidelines.
• Coordinate the Program Management Office (PMO) activities.
• Coordinate the Enterprise Architecture Team.
• Coordinate the Digital & Innovation Program.
• Ensure delivery of high-quality IT service and enable achieving customer satisfaction.
• Ensure the adoption of EA within the IT organization first and the other units in the Bank.

Key Functions

Under the overall supervision of the Senior Director TCIS, the Lead Strategy, Program Management Office, and Enterprise Architecture will undertake the following:

• Lead the formulation of the Bank’s IT strategies and policies to direct the Bank’s information technology vision to support the implementation of the new Business Development and Delivery Model (DBDM) and achieve the Bank’s business priorities.
• Actively monitor the implementation of the IT Strategy and provide prompt updates to the Senior Director.  Assess the implementation challenges and advise on improvements to increase efficiency and effectiveness.
• Provide leadership to cross-functional teams.
• Provide strategic advice to the Senior Director on designing and implementing cross-complex and high-priority IT programs.
• Design and promote efficient business processes to increase organizational effectiveness.
• Review service continuity and availability plans, considering applicable business operations, risks, and service requirements with BCP, Security, and external service providers.
• Review all IT investment requests before presenting them to the Information Systems Steering Committee (ISSC) and advise on the GO or NO GO.
• Oversee the development of service-based management processes, controls, and measures to ensure the quality of service is maintained to meet business objectives.
• Champion & continually promote ongoing service improvements to enhance quality and customer satisfaction.
• Work with TCIS stakeholders to ensure the Solutions Delivery Road Map reflects current priorities.
• Ensure that Program / Project Dependencies are reflected on the Road Map and are constantly under active management.
• Ensure that programs and projects are adequately staffed and continuously funded.
• Regularly review service-related KPIs that identify the success of the services being utilized to recommend & coordinate the implementation of service changes to improve overall metrics.
• Design and implement a continuous improvement program that seeks to improve both customer satisfaction and demonstrably improve program, project, and Business Analysis metrics year-on-year.
• Responsible for executing projects against the agreed IT Strategy and the agreed Enterprise Architecture.
• Lead the Program / Project Managers to deliver professional assignments, staffed with appropriately skilled individuals, delivering to the expectations of TCIS’s customers.
• Focus on cost savings, high performance, high reliability, quality of user experience, and architectural alignment of solutions.
• Conduct regular need assessments and ensure the IT services always respond to the business needs.
• Ensure that the delivered business solutions fully align with business requirements.
• Accountable for proactively and holistically leading enterprise responses to disruptive forces by identifying and analyzing the execution of change toward the desired business vision and targeted outcomes.
• Responsible for taking a practical approach to supporting the business. This starts and ends with a focus on delivering signature-ready, actionable recommendations to business leaders so they can adjust policies and projects to achieve target business outcomes.
• Lead the formal Enterprise Architecture (EA) program, managing a team of architects (business, information, solution, technical, and other) in a direct capacity (solid-line reporting relationship).
• Responsible for helping business leaders enable their future-state business capabilities that, in turn, drive the organization’s targeted business outcomes through the choice of programs, projects, and initiatives the organization chooses to invest in.
• Can practically apply existing, new, and emerging technologies to evolving business and operating models. Understand, monetize, and operationalize new technologies.
• Coordinate Enterprise Architecture Review Board activities.
• Recommend and participate in activities related to the design, development, and maintenance of the Enterprise Architecture (EA).
• Advise and recommend enterprise architecture strategies, processes, and methodologies.

Competencies (Skills, Experience, and Knowledge)

• Hold a Bachelor’s Degree in Computer Science, Information Technology, Technology Management, Telecommunications Engineering or a related area. A Master’s Degree will be an added advantage.
• A certification in TOGAF 9 is required.
• At least eight (8) years of progressively responsible experience in IT service management and IT technology at international levels.
• Experience managing mission-critical enterprise Information and Communication Technology (ICT) services and implementing IT service management is required.
• Proven experience in IT Strategy formulation and monitoring with international financial institutions.
• Excellent knowledge of IT Service Management and Client Relation Management.
• Excellent knowledge of Portfolio / Program / Project / PMO disciplines.
• Effective and efficient deployment of resources, including reassessment and reallocation in a dynamic multi-project environment, to achieve optimum results.
• Knowledge of Customer Service Techniques: Techniques for ensuring that complete account is taken of customers’ real and stated needs in the delivery of products and services.
• Proven experience in People Management.
• Knowledge of business models, operating models, financial models, cost-benefit analysis, and risk management.
• Familiarity with information management practices, system development life cycle management, IT services management, infrastructure and operations, and EA and ITIL frameworks.
• Knowledge of business ecosystems, SaaS, infrastructure as a service (IaaS), platform as a service (PaaS), SOA, APIs, open data, microservices, event-driven IT, and predictive analytics.
• Exposure and understanding of existing, new, and emerging technologies and processing environments.
• Exceptional soft and interpersonal skills, including teamwork, facilitation, and negotiation.
• Strong leadership skills.
• Excellent analytical and technical skills.
• Excellent written, verbal, communication, and presentation skills.
• Excellent planning and organizational skills.
• Knowledge of all components of holistic enterprise architecture.
• Knowledge of business engineering principles and processes.
• Familiarity with basic graphical modeling approaches, tools, and model repositories.
• Entrepreneurial, focused on delivering tangible benefits for customers.
• Focused on delivering operational stability for customers, results-driven.
• Ability to gain an appreciation of relevant specialty areas.
• Investigative and evidence-based decision maker.
• Practical / Pragmatic values result in more than activity.
• Seek multiple solution options, making practical recommendations.
• Communicate and write effectively in French or English, with an excellent working knowledge of the other language.
• Knowledge of the Bank’s standard software: Excel, Word, PowerPoint, MS Project, Access, etc.

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