[Vacancy]: Customer Service Representative at Caih Group

Job Description

• Role: Customer Service Representative at Caih Group
• Location: Ajah and Environs
• Minimum Qualifications: B.sc/HND

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer complaints and issues promptly and efficiently
• Provide accurate information about products and services to customers
• Process customer orders and requests
• Identify and escalate complex customer issues to senior staff
• Maintain accurate records of customer interactions
• Collaborate with internal teams to resolve customer issues
• Participate in ongoing training and development to improve customer service skills

Requirements:

• 2-4 years of customer service experience
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously
• Strong problem-solving and analytical skills
• Proficiency in CRM software and Microsoft Office

How to Apply

Send Application to recruitment@caihgroup.com