[Vacancy]: Client Success Manager at Opay
Job Description
Job Title: Client Success Manager
Location: Nigeria
Key Responsibilities
- Responsible for collecting leads from key account target customers, establishing contacts, and achieving cooperation with target customers.
- Manage quotes, orders, and other transactions with customers.
- Regularly report market feedback and competitor information to superiors.
- Respond quickly to customer issues, especially emergencies or complaints, maintain the company’s image, and properly handle customer issues.
- Obey work arrangements and strictly implement SOP.
- Responsible for the long-term cooperative relationship between the company and key account clients. Regularly communicate with customers to understand their needs and issues, and ensure customer satisfaction
- Conduct market research on the industry where key account clients are located, and analyze changes in customer needs and market trends.
Job Requirements
- Have more than 3 years of sales experience and more than 1 year of sales experience for industry key customers.
- Understand market trends, industry characteristics, financial processes, and financial payment needs well.
- Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.
- Committed to continuous education through workshops, seminars, and conferences.
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
- Proven ability to drive the sales process from plan to close.
- Strong business sense and industry expertise.
- Familiar with key customer business processes, good at customer service development, and relationship management.
- BSc / HND
- Must have requisite negotiation and communication skills.
- Must have strong leadership skills.
