[Vacancy]: Head, Customer Care and Experience

Customer Support
Lagos
October 11, 2024

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Job Description

  • Role: Head, Customer Care and Experience
  • Location: Ikoyi, Lagos, Nigeria
  • Industry: Telecommunications
  • Salary: N500k – N600k/Month (Gross)

Required:

• A bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• A minimum of 6-10 years of relevant experience in customer care, with at least 3 years in a leadership role.
• Extensive experience in the telecommunications industry is highly desirable.
• Proven track record of improving customer service operations and enhancing customer satisfaction.
• Strong leadership, communication, and interpersonal skills.
• Ability to analyze data and make strategic decisions based on customer insights.
• Excellent problem-solving skills and attention to detail.

How to Apply

Interested candidates should send their CV and a cover letter to recruitment@vdtcomms.com with the job role as the subject of the mail.

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