Job Description
- Customer Success Executive (Sales Focus)
- Type : Full-time, Permanent
- Salary: ₦420,000 Monthly Net
- Location : Oniru, Lagos
Job Summary:
The Customer Success Executive will manage client relationships, ensuring they gain maximum value from our technology while identifying upsell and cross-sell opportunities. This role combines customer success and sales, focusing on retention, satisfaction, and revenue growth.
Key Responsibilities:
- Act as the main contact for clients, building long-term relationships.
- Lead onboarding, provide product training, and ensure effective usage.
- Identify upsell opportunities, handle contract renewals, and drive account growth.
- Resolve customer issues promptly, gather feedback, and address churn risks.
- Track performance metrics (NPS, retention, etc.) and report on customer success.
Qualifications:
- Bachelor’s degree in Business, Sales, or Marketing.
- 3-5 years in customer success, account management, or sales (preferably in SaaS/tech).
- Experience in the construction industry is a plus.
- Strong communication, negotiation, and CRM skills.
- Proven success in meeting sales and retention targets.
How to Apply
Send CV to: Talents@trainlance.com