Job Description
Job Position: Customer Service Executive
- Job Location: Lagos
- Employment Type: Full-time
Job Summary
- The role is an encompassing and evolving role which will involve administrative management, customer service and brand management.
- The successful candidate will be tasked with the duties stated in this document and others as may be decided by the CEO.
Duties and Responsibilities
- Convert potential customers by recommending goods or services and demonstrating how they benefit the customer personally
- Respond to customer inquiries about available products and services
- Establish new customer accounts, recording account information on written forms or digitally
- Maintain and regularly update financial account information using computer software programs
- Anticipate customer needs, following up with previous customers to offer reorders or additional services
- Listen to customer concerns and complaints with the goal of identifying the causes of the problem
- Inventory management and stock taking.
- Refer advanced cases to management for resolution, providing background information as necessary
- Executing marketing initiatives including campaigns, events, sponsorships and corporate social responsibility programs.
- Building brand awareness and increasing brand value and profitability.
- Increasing product sales and market share.
- Collaborating with different teams such as marketing, creative, legal, etc.
- Ensuring that messaging and marketing activities are aligned with brand and company values.
- Develop strong customer relationships in order to generate high volume of prospective clients
- Develop creative strategies to retain the clients including interviewing them to take their feedback and incorporate it into the company’s growth plan.
- Determine cross-selling opportunities among different products and services offered by the organization.
- Maintain client relationship management database and utilize it to manage customer contacts and mailing list.
- Implementation of operational policies and procedures.
- Actively involved in the day to day running of the store activities.
- Maintain approved look and feel of the store at all times
- Carry out daily administrative tasks
Job Qualifications
- Proven experience in customer service or a similar role, preferably within Perfumery or interior industry.
- Excellent communication skills both verbal and written with the ability to handle challenging situations with professionalism.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work in a fast-paced environment while maintaining high service standards.
- A track record of building positive relationships with clients and colleagues alike.
Salary
- N120,000 monthly.
Method of Application
Interested and qualified candidates should send their CV to: careers@elvaridah.com using the Job Position as the subject of the mail.