[Vacancy]: Customer Service Officer is Needed at Chicken Republic Food Concept Plc
Job Description
Job Specifications:
- Role: Customer Service Officer
- Job Type: Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria
Job Description
- To Ensure customer satisfaction and provide professional customer support.
Core Responsibilities and Key Result Areas
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Keep records of customer interactions, process customer accounts and file documents.
- Ensure compliance with any and all requirements defined/established by Government Regulatory agencies who have an over-sight responsibility of the Department’s activities.
Key Performance Indicators
- First Response Time
- Average Resolution Time
- Customer Retention Rate
- Quality of the internal administrative processes/procedures
Qualifications and Requirements
- Knowledge of Customer Service procedures and processes in line with industry best standards
- Knowledge of Microsoft Office Tools i.e., Microsoft Word, Excel, etc.
- Knowledge of CRM software
- Knowledge of Health & Safety Regulation
- Demonstrates good interpersonal and communications skill
Job Specifications
- Minimum of BSc. /HND required
- Membership of ICSN or any other related professional degree is an added advantage.
- Minimum of 1- 3 years’ experience in a similar role is required
Decision Expectations
- Ensure all customer queries and requests are attended to
- Monitors compliance with all rules and regulations in the organization as regards safety and facility utilization
