Job Description
Customer Service Officer
- Job Type:Full Time
- Qualification:BA/BSc/HND
- Experience:1 year
- Location:Lagos
- City:Ikeja
- Job Field: Customer Care
JOB OVERVIEW : CUSTOMER SERVICE OFFICER
As a customer service officer you are responsible for handling inquiries, resolving complaints and ensuring that customers have a positive experience with the company’s products or services.A Customer Service Officer’s primary objective is to maintain high levels of customer satisfaction, which is essential for the retention and growth of a business’s client base.
DUTIES AND RESPONSIBILITIES
- Addressing customer questions and concerns about event packages, venues, and services offered by the company through various channels, including phone calls,live chat interactions,emails, and social media in a professional and timely manner.
- Handling and resolving customer complaints as regards event schedule, venue and services in a timely and effective manner, ensuring the customer satisfaction.
- Follow up with customers to ensure their issues have been resolved and they are satisfied with the services.
- Escalate issues to the appropriate management when necessary.
- Keeping accurate records of customer interactions including event details and client preferences, noting any inquiries, complaints, and actions taken.
- promote and market company event services to clients.
- Develop thorough understanding of company services and Offer detailed information about event packages, venues, and services offered by the company.
- Developing strong relationships with customers to foster loyalty and repeat patronage.
- Reaching out to customers proactively to offer assistance, gather feedback and inform them about event services offered by the company.
- Working closely with other departments such as sales, marketing, and technical support to address complex customer issues.
- Perform other tasks as assigned by the management.
REQUIREMENTS AND QUALIFICATION
- BS.c degree in Business administration, Communications, or a related field.
- 1 year experience in customer service or a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal relation skills.
- Excellent sales and marketing skills.
- Ability to manage multiple tasks and tight deadlines.
- Proficiency in Microsoft Office (Word, Excel) and other customer service software.
Strong attention to detail and organizational skills.
- COMPANY : EVENT COMPANY
- SALARY: 80,000 NGN
Note: candidate must reside within or around ikeja.