Job Description
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience: 2–3 years
- Location: Lagos
- Job Field: ICT / Computer
Essential Duties and Responsibilities:
Responsible for providing support to the counsel on hardware, software, telephone, printing, and computer network-related problems. makes sure that the company’s IT devices and services remain functional and accessible for all staff. Troubleshoots and resolves standard and non-standard hardware and software problems and documentation activities.
- Perform related duties as assigned by IT Operations
- Maintain a work log of request tickets and maintenance tasks
- Ensure All Staff data are real-time backup.
- Updating computer software. as well as upgrading hardware and systems.
- Maintain compliance with all company policies and procedures
- Supervise the logging of network conditions and requirements
- Assist with organizing the meeting and setup
- Prioritize and manage many open cases at one time
- Provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues
Education and/or Work Experience Requirements:
- Excellent verbal and written communication skills
- A bachelor’s degree in computer science, information technology, or similar.
- 2-3 years of experience as an IT support specialist
- Excellent computer proficiency (MS Office – Word, Excel and Outlook)
- In-depth knowledge of MacOs and Windows OS
- Exceptional ability to provide technical support and resolve queries.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
- Able to work in a team as well as independently