Proffer innovative solutions to various network problems and ensure that customer needs are properly defined and satisfactorily met.
Implement and evaluate the working of systems/applications/networks.
Stay abreast of new technologies emerging in the industry.
Provide supervision of all first-level active and passive on-site and off-site technical support for all ipNX infrastructure, including fibre backbone, FTTx, wireless networks, and inside and outside plant infrastructure, among others.
Consistently provide high-quality customer service and support while ensuring customer satisfaction.
Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
Understanding of iTIL v4 service management.
Excellent business communication skills both verbal and written.
Work Experience:
Hands-on experience with the following is a must: Routing, Switching, and GPON Technology.
3–6 years’ work experience.
Experience with Wired, Wireless Point-to-Point, and Point-to-Multipoint technologies is desirable.
The candidate must possess excellent customer interface, analytical, and presentation skills and be able to influence internal and external organizations.
