The Zonal Head coordinates the delivery of guarding security services in the assigned location; supervises compliance officers and operatives for seamless operations and to uphold service standards; provides periodic reports and updates on operations in assigned locations; and engages clients to ensure satisfaction and retention.
Responsibilities:
Guarding Operations & Service Delivery
Coordinate the delivery of seamless, high-quality, guarding operations and security services in the assigned locations, positioning Halogen as a top choice for physical security solutions
Develop periodic and ad hoc operations reports as required; collate, analyze, and action reports received from compliance officers and operatives
Collaborate with the Fusion Center to drive conformance with the use of guard tours and other security devices used by operatives, such as walkie-talkies, telephones, etc
Adhere to and ensure compliance with standard operating procedures; service standards; related protocols, policies processes; ISO requirements, etc. to minimize security and operational risks and enable high-quality service delivery
Conduct periodic reviews of operations supervisory framework to ensure effectiveness; recommend adjustments for improvement where applicable
Develop client’s post orders or standard operating procedures to guide the daily operations by the operatives at their various locations
Coordinate and oversee all activations and operatives’ deployment in line with the policy for business expansion and revenue generation
Client Management
Respond promptly to client’s complaints and ensure timely resolution
Engage clients to provide security risk advice and operational support, strengthening customer satisfaction and retention
Security Risk Management
Carry out periodic assessments and reporting of risks and threats across assigned locations; proffer ways to mitigate the risks’ exposures and engage clients with recommended solutions
Lead on incident management, and emergency response in order to ensure the safety and protection of lives and assets
Support the sales team on the pre-sales activities relating to risk assessment and other Technical requirements
Team Supervision
Supervise compliance officers, operatives and other assigned staff for high performance and excellent service delivery
Facilitate learning; recommend training and re-training as required
Motivate and ensure good working conditions for operatives in assigned location, to foster high engagement and retention
Induct and orientate operatives on procedures, standards, tools etc, equipping them to discharge their duties effectively.
Qualifications
Minimum of a first degree or equivalent from a reputable tertiary institution
Professional certification in security, risk, and quality management would be an added advantage
Experience
Minimum of 5 years relevant experience, including supervisory experience
Experience in a large-scale operations environment, e.g., FMCG, Telco, Financial Services
Competencies
Security Risk Management, with a good understanding of the operating environment, risk assessment etc.
Customer Service Orientation & Client Management
Commercial Awareness
Analytical & Problem-Solving Skills
Communication
Report Writing
Digital Savvy – proficient in the use of MS Office Suite; conversant with security technologies
