[Vacancy]: Security Operations Zonal Head Needed at Halogen Group

March 6, 2024

Job Description

About the job

  • The Zonal Head coordinates the delivery of guarding security services in the assigned location; supervises compliance officers and operatives for seamless operations and to uphold service standards; provides periodic reports and updates on operations in assigned locations; and engages clients to ensure satisfaction and retention.

Responsibilities:

Guarding Operations & Service Delivery

  • Coordinate the delivery of seamless, high-quality, guarding operations and security services in the assigned locations, positioning Halogen as a top choice for physical security solutions
  • Develop periodic and ad hoc operations reports as required; collate, analyze, and action reports received from compliance officers and operatives
  • Collaborate with the Fusion Center to drive conformance with the use of guard tours and other security devices used by operatives, such as walkie-talkies, telephones, etc
  • Adhere to and ensure compliance with standard operating procedures; service standards; related protocols, policies processes; ISO requirements, etc. to minimize security and operational risks and enable high-quality service delivery
  • Conduct periodic reviews of operations supervisory framework to ensure effectiveness; recommend adjustments for improvement where applicable
  • Develop client’s post orders or standard operating procedures to guide the daily operations by the operatives at their various locations
  • Coordinate and oversee all activations and operatives’ deployment in line with the policy for business expansion and revenue generation

 Client Management

  •  Respond promptly to client’s complaints and ensure timely resolution
  •  Engage clients to provide security risk advice and operational support, strengthening customer satisfaction and retention

Security Risk Management

  • Carry out periodic assessments and reporting of risks and threats across assigned locations; proffer ways to mitigate the risks’ exposures and engage clients with recommended solutions
  • Lead on incident management, and emergency response in order to ensure the safety and protection of lives and assets
  • Support the sales team on the pre-sales activities relating to risk assessment and other Technical requirements

Team Supervision

  • Supervise compliance officers, operatives and other assigned staff for high performance and excellent service delivery
  • Facilitate learning; recommend training and re-training as required
  • Motivate and ensure good working conditions for operatives in assigned location, to foster high engagement and retention
  • Induct and orientate operatives on procedures, standards, tools etc, equipping them to discharge their duties effectively.

Qualifications

  • Minimum of a first degree or equivalent from a reputable tertiary institution
  • Professional certification in security, risk, and quality management would be an added advantage

Experience

  • Minimum of 5 years relevant experience, including supervisory experience
  • Experience in a large-scale operations environment, e.g., FMCG, Telco, Financial Services

Competencies

  • Security Risk Management, with a good understanding of the operating environment, risk assessment etc.
  • Customer Service Orientation & Client Management
  • Commercial Awareness
  • Analytical & Problem-Solving Skills
  • Communication
  • Report Writing
  • Digital Savvy – proficient in the use of MS Office Suite; conversant with security technologies
  • Teamwork & Interpersonal Skills
  • Supervisory skills

Click here to apply

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