[Vacancy]: Graduate Network Support Engineer Needed at IpNX Nigeria Limited

Purpose of the Job

Provide first-level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customer satisfaction.

Expected Key Results (Detailed KPIs)

• Incident Management (First Call Resolution)
• Prompt Response to inbound calls and emails
• Follow up on unresolved complaints/ open tickets to closure
• Timely Escalation/feedback to relevant units.
• Preparing Technical Reports

Educational Qualifications & Functional Skills:

• (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics engineering
• CCNA, CCNP (Desired)
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Networks.
• Excellent business communication skills both verbal and written.

Work Experience:

• A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
• Knowledge and experience with network security (IPSec Firewalls) are desirable.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
• Candidate must possess excellent customer interface, analytical, and presentation skills and be able to influence internal and external organizations

Other Requirements:

• Customer Focus
• Tech-savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

Note:

Work Schedule: Shift

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