[Vacancy]: Graduate Network Support Engineer Needed at IpNX Nigeria Limited

March 13, 2024

Job Description

Purpose of the Job

Provide first-level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customer satisfaction.

Expected Key Results (Detailed KPIs)

  • Incident Management (First Call Resolution)
  • Prompt Response to inbound calls and emails
  • Follow up on unresolved complaints/ open tickets to closure
  • Timely Escalation/feedback to relevant units.
  • Preparing Technical Reports

Educational Qualifications & Functional Skills:

  • (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics engineering
  • CCNA, CCNP (Desired)
  • Strong telecommunications, IP design skills, & in-depth knowledge of IP Networks.
  • Excellent business communication skills both verbal and written.

Work Experience:

  • A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
  • Knowledge and experience with network security (IPSec Firewalls) are desirable.
  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
  • Candidate must possess excellent customer interface, analytical, and presentation skills and be able to influence internal and external organizations

Other Requirements:

  • Customer Focus
  • Tech-savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self Development
  • Nimble Learning

Note:

Work Schedule: Shift

Click here to apply

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