Job Description
Job Description
- Welcome, register guests/clients, and attend to them in a prompt and timely manner.
- Log all registrations for the day into Microsoft Access for backup.
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
- Ensures client’s/guest’s arrival to scheduled meetings.
- Receive incoming communiques and forward them to their relevant departments.
- Provide information to the public by answering, admitting procedure, regulation, and service inquiries, and referring inquiries.
- Follow up on scheduled meetings and inform the necessary attendees.
- The Front desk staff must be extra vigilant, and report suspicious movement.
- Make a list of items needed in the unit that are needed in the working space.
- Do a checklist of all unit equipment. Report any equipment issues or downtime to the Maintenance and IT unit.
- Ensure all persons required to be in the office are present on time.
- Comprehensive report sent at the end of the shift including logging all incidents that happen within the unit and its environs.
- The front desk staff is to carry out all other duties as assigned to her including listing on-duty staff and ensure strict clock in and out.
Requirements
- Candidates should possess a Bachelor’s Degree or its equivalent role.
- Must be female.
- Must have 1-2 years of work experience in customer service or administrative roles.
- Must be confident, polite and good looking.
- Must be jovial and friendly.
- Must be a good team player.
- Knowledge of social media management is an added advantage
- Leadership skills with the ability to set and prioritize goals
- Strong communication and presentation skills
- Exceptional problem-solving and observational skills
- Proficient in MS Office/ Working knowledge of IT
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