[Vacancy]: First-Level Support Engineer Needed at Kuda Bank

March 15, 2024

Job Description

Role Overview

  • We are looking for a proactive and self-motivated First Line IT Support Engineer to assist with the maintenance and day-to-day running of the Kuda Technology IT estate.
  • Reporting to the Head of Technology Operations, the role holder will provide face-to-face support, as well as electronic/virtual support and communications.

Roles & Responsibilities

  • As the 1st Line IT Support Engineer, you will be responsible for undertaking a varied range of system, networking, and infrastructure activities with oversight from the Head of Technology Operations.

The responsibilities include but are not limited to:

  • 1st line support about any user problem on both Mac and PCs, mobile devices in person, via phone and Slack
  • Delivering in a fast-paced, rapidly changing environment
  • Serve as the “go-to” person for internal users
  • Account creation for new starters
  • Management of users in G suite for your designated location
  • Management of Email Groups
  • Management of Google apps
  • Continuous use of Jira and Confluence
  • Management of ticket queues
  • Management of assets, checking the availability of IT resources and necessary stock
  • Updating and documenting processes
  • Hands-on patching and tidying up cables, moving workstations, organizing IT-related stuff for staff etc
  • Monitor systems performances and report with relevant information about eventual issues
  • Assist with the delivery of periodical pieces of training on IT-related matters to all the staff at your designated location
  • Help ensure the cyber security standards are always met
  • Telephony and video conferencing
  • Google collaboration tools
  • Ability to perform confidently in client-facing situations as required
  • Ability to maintain the highest level of confidentiality


  • Previous experience in an IT support role
  • Previous experience in FinTech and/or Financial Services (desirable but not mandatory)
  • Basic understanding of GDPR as it pertains to the role
  • Good analysis, problem-solving, and decision-making skills
  • Able to quickly master new systems
  • Detail-oriented and self-starter with strong written and interpersonal skills
  • Ability to work independently, and demonstrable common sense
  • Computer literate and proficient in standard office applications Word, Excel, and Outlook
  • Good interpersonal & communication skills
  • Well-organized with effective time and activity management skills
  • Enthusiasm and willingness to continuously learn new things
  • Goal-orientated, able to meet and exceed goals
  • Proactive with great organization and time management skills
  • Excellent attention to detail

Why join Kuda?

At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

  • Pension
  • Competitive annual leave plus bank holidays
  • Group life insurance
  • Health insurance
  • L&D training
  • We are advocates of work-life balance and offer a 3-day-per-week remote working option

Click here to apply

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