[Vacancy]: First-Level Support Engineer Needed at Kuda Bank

Role Overview

• We are looking for a proactive and self-motivated First Line IT Support Engineer to assist with the maintenance and day-to-day running of the Kuda Technology IT estate.
• Reporting to the Head of Technology Operations, the role holder will provide face-to-face support, as well as electronic/virtual support and communications.

Roles & Responsibilities

• As the 1st Line IT Support Engineer, you will be responsible for undertaking a varied range of system, networking, and infrastructure activities with oversight from the Head of Technology Operations.

The responsibilities include but are not limited to:

• 1st line support about any user problem on both Mac and PCs, mobile devices in person, via phone and Slack
• Delivering in a fast-paced, rapidly changing environment
• Serve as the “go-to” person for internal users
• Account creation for new starters
• Management of users in G suite for your designated location
• Management of Email Groups
• Management of Google apps
• Continuous use of Jira and Confluence
• Management of ticket queues
• Management of assets, checking the availability of IT resources and necessary stock
• Updating and documenting processes
• Hands-on patching and tidying up cables, moving workstations, organizing IT-related stuff for staff etc
• Monitor systems performances and report with relevant information about eventual issues
• Assist with the delivery of periodical pieces of training on IT-related matters to all the staff at your designated location
• Help ensure the cyber security standards are always met
• Telephony and video conferencing
• Google collaboration tools
• Ability to perform confidently in client-facing situations as required
• Ability to maintain the highest level of confidentiality

Requirements

• Previous experience in an IT support role
• Previous experience in FinTech and/or Financial Services (desirable but not mandatory)
• Basic understanding of GDPR as it pertains to the role
• Good analysis, problem-solving, and decision-making skills
• Able to quickly master new systems
• Detail-oriented and self-starter with strong written and interpersonal skills
• Ability to work independently, and demonstrable common sense
• Computer literate and proficient in standard office applications Word, Excel, and Outlook
• Good interpersonal & communication skills
• Well-organized with effective time and activity management skills
• Enthusiasm and willingness to continuously learn new things
• Goal-orientated, able to meet and exceed goals
• Proactive with great organization and time management skills
• Excellent attention to detail

Why join Kuda?

At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Pension
• Competitive annual leave plus bank holidays
• Group life insurance
• Health insurance
• L&D training
• We are advocates of work-life balance and offer a 3-day-per-week remote working option

Click here to apply