[Vacancy]: Engineer – Benchmark and Measurement Needed at MTN Nigeria

ict
March 4, 2024
Application deadline closed.

Job Description

Mission:

  • To carry out network benchmarking and measurements and provide visibility to the relative ranking of MTN network against competitors.
  • To measure the network indicators and provide NWG with data and information on comparative analysis.
  • To evaluate trends in network performance and recommend solutions to optimize network performance.

Description:

  • Proactively identify and escalate areas with network coverage issues, poor network services, loss of signal strength, and data service faults on the network to avoid loss in revenue.
  • Manage and analyze benchmark drive tests for the QoSQoE field measurements conducted by third-party vendors.
  • Generate comparative analysis reports from vendor drive test activities.
  • Network performance analysis and trends are reported to the relevant units for necessary actions.
  • Investigate network-related exceptions and give relevant recommendations for network QoEQoS improvement.
  • Carry out competitive networking benchmarking test analysis with recommendations and coordinate activities to ensure MTN Nigeria’s competitive edge performance.
  • Proactively and reactively measure and report end-user perceived service quality and provide a basis to drive an improved experience.
  • Relating with the radio planning and optimization team, ensure that all radio-related issues are resolved and timely.
  • Engage with Managed Service Vendors to deliver an improved customer experience.
  • Liaise with the customer experience team on the network-related components of the Net Promoter Score (NPS).
  • Engage with Customer Relations (CR), ensuring that network-related customer feedback is resolved and closed.
  • Relating with the Radio Planning and Optimization team, ensure that all radio-related issues are resolved and timely.
  • Follow up with network complaints to ensure faster resolution of service quality issues and customer complaint calls.
  • Ensure NPS and customer experience index improvement as agreed by the business.

Education:

  • First degree in Electrical / Electronics, Computer or Telecommunications Engineering.
  • An MSC or M.Eng. is an added advantage.
  • Fluent in English

Experience:

  • 3–7 years experience in an area of specialization, with experience working with others
  • Experience working in a medium organization
  • Experience in 2G and 3G radio optimization.
  • LTE optimization and multi-vendor experience are added advantages.
  • Expert knowledge of 2G and 3G drive test analysis and reporting using TEMS investigation and discovery software. Knowledge of the LTE drive test is an added advantage.
  • Experience in network performance analysis, trending, and reporting in a managed services environment or setup.
  • Capable of leading process analysis and providing objective feedback on areas for improvement.

Click here to apply

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