[Vacancy]: Customer Service Representative Needed at Sigma Consult

January 29, 2024
Application deadline closed.

Job Description

Responsibilities

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer Account through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Validation of patients with Health Maintenance Organization (HMO)
  • Submission of Claims via the portal
  • Creating awareness for the company when needed.

Requirements and skills

  • Minimum of Bsc/HND in any field
  • Proven customer support experience or experience as a Customer Service Representative in a healthcare sector
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with Eye care management softwares
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Must have Completed NYSC

Click here to apply

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