[Vacancy]: Customer Service Representative Needed at GUO Transport Company Limited

February 27, 2024
Application deadline closed.

Job Description

Job Description / Responsibilities

  • Greet and assist walk-in customers in a friendly and professional manner.
  • Provide information about our logistics services, pricing, and delivery     options.
  • Answer customer inquiries about parcel registration, collection, and general logistics processes.
  • Efficiently register parcels into the system ensuring accuracy in customer details, parcel specifications, and delivery instructions.
  • Verify customer identification and collect necessary information for the registration process.
  • facilitate the smooth and secure collection of parcels by verifying customers’ details and providing the correct parcels.
  • Ensure adherence to parcel release protocols and document any deviations.
  • Address and resolve customer concerns issues or complaints promptly and professionally.
  • Collaborate with the other units to resolve issues and provide feedback to improve service quality.
  • Handle cash transactions accurately, securely issuing receipts, and maintaining an organized cash register.
  • Adhere to company policies and procedures related to financial transactions.
  • Collaborate with Central Processing Station (CPS) and Resolutions teams to ensure timely and accurate parcel deliveries.
  • Assist in managing station logistics, including organizing parcels for dispatch and tripping.
  • Stay informed about updates in logistics processes and share relevant information with the team.
  • Provide exceptional service to our walk-in customers, The responsibilities revolve around efficiently registering and collecting parcels, addressing customer inquiries, and ensuring a seamless customer experience at our station.

The work schedule for this job role is as stated below:

  • Mondays to Sundays, with one day off every week.
  • 8:00 a.m.–6:00 pm

Click here to apply

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