[Vacancy]: Customer Service Representative Needed at ALABAMART

February 21, 2024

Job Description

Responsibilities:

  • Handle customer complaints, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  •  Manage large amounts of incoming calls
  •  Generate sales leads
  •  Identify and assess customers’ needs to achieve satisfaction
  •  Build sustainable relationships and trust with customer accounts through open and interactive communication
  •  Provide accurate, valid, and complete information by using the right methods/tools
  •  Meet personal/customer service team sales targets and call-handling quotas
  • Keep records of customer interactions, process customer accounts, and file documents
  •  Follow communication procedures, guidelines, and policies
  •  Take the extra mile to engage customers
  • Answering customer questions about the company, products, or services
  • Improving customer service experience, creating engaged customers, and facilitate organic growth
  • Maintain an orderly workflow according to priorities

Requirements:

  •  Bachelor’s degree and or High school diploma in a relevant field or comparable relative experience
  •  Minimum 2 years of relevant work experience within e-commerce industries or prior work experience in a similar field is preferred.
  •  Ability to stay calm when customers are stressed or upset.
  •  Comfortable using computers.
  •  Experience working with customer support.
  • Customer-centric
  •  Result-driven
  •  Focus on quality and attention to detail
  • Good time-management skills
  • Ability to multitask
  • Strong interpersonal and communication skills
  • Critical-thinker and problem-solver
  • Ability to work with minimal supervision

Click here to apply

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