Job Description
Responsibilities:
- Handle customer complaints, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Answering customer questions about the company, products, or services
- Improving customer service experience, creating engaged customers, and facilitate organic growth
- Maintain an orderly workflow according to priorities
Requirements:
- Bachelor’s degree and or High school diploma in a relevant field or comparable relative experience
- Minimum 2 years of relevant work experience within e-commerce industries or prior work experience in a similar field is preferred.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Customer-centric
- Result-driven
- Focus on quality and attention to detail
- Good time-management skills
- Ability to multitask
- Strong interpersonal and communication skills
- Critical-thinker and problem-solver
- Ability to work with minimal supervision
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