[Vacancy]: Customer Service Officer Needed at Chem Health and Diagnostics Centre

February 20, 2024
Application deadline closed.

Job Description

GENERAL DUTIES

PATIENT COMMUNICATION

  • Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
  • Greet and welcome guests
  • Respond to inquiries promptly, providing accurate information.
  • Communicate effectively with patients to enhance their experience
  • Direct visitors to appropriate person and office
  • Answer and screen all incoming calls and redirect them or keep messages

APPOINTMENT AND SCHEDULING

  • Maintain relationships with both existing & potential customers
  • Effectively schedule appointments using our advanced software
  • Coordinate with staff to optimize patient flow
  • Record partner appointments in our google sheet
  • Give weekly report of partner activities

ISSUE RESOLUTION:

  • Address and resolve patient concerns with empathy and efficiency.
  • Collaborate with the medical team to ensure comprehensive solutions.
  • Engage in customer retention strategies
  • Help in day to day decision making to come up policies as it relates to customer service
  • Serve as middle person between the customers and business department
  • Helps resolve customer issues and escalate when appropriate
  • Listen and respond to customers’ needs and concerns
  • Provide information about products and services
  • Book tests, determine charges, and oversee billing or payments
  • Review or make changes to customer accounts
  • Take up other duties as assigned

 RESPONSIBILITES

  • Provide weekly reports to the Human Resource Manager.
  • Submit Visitor logs and attendance reports weekly to the Human Resource Manager
  • Provide basic and accurate information in person and Via Phone or Email
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor log book)
  • Ability to Identify HMO and NHIS patients and register diagnosis on respective portals
  • Support the admin department and other departments
  • Provide prompt and courteous service: both on the phone and in person

SKILLS:

Communication:

  • Excellent verbal and written communication skills.
  • Ability to convey complex medical information in a clear manner.

Technology Proficiency:

  • Familiarity with hospital management software.
  • Competence in basic office tools for efficient task management.

Confidentiality:

  • Uphold strict confidentiality in handling patient information.
  • Adhere to privacy regulations and maintain data security.

Problem-Solving:

  • Proactive approach to address challenges and find solutions.
  • Maintain composure in high-pressure situations.

Qualifications:

  • Minimum of 3 years customer service experience in healthcare.
  • A medical background is required

Click here to apply

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