Job Description
GENERAL DUTIES
PATIENT COMMUNICATION
- Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
- Greet and welcome guests
- Respond to inquiries promptly, providing accurate information.
- Communicate effectively with patients to enhance their experience
- Direct visitors to appropriate person and office
- Answer and screen all incoming calls and redirect them or keep messages
APPOINTMENT AND SCHEDULING
- Maintain relationships with both existing & potential customers
- Effectively schedule appointments using our advanced software
- Coordinate with staff to optimize patient flow
- Record partner appointments in our google sheet
- Give weekly report of partner activities
ISSUE RESOLUTION:
- Address and resolve patient concerns with empathy and efficiency.
- Collaborate with the medical team to ensure comprehensive solutions.
- Engage in customer retention strategies
- Help in day to day decision making to come up policies as it relates to customer service
- Serve as middle person between the customers and business department
- Helps resolve customer issues and escalate when appropriate
- Listen and respond to customers’ needs and concerns
- Provide information about products and services
- Book tests, determine charges, and oversee billing or payments
- Review or make changes to customer accounts
- Take up other duties as assigned
RESPONSIBILITES
- Provide weekly reports to the Human Resource Manager.
- Submit Visitor logs and attendance reports weekly to the Human Resource Manager
- Provide basic and accurate information in person and Via Phone or Email
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor log book)
- Ability to Identify HMO and NHIS patients and register diagnosis on respective portals
- Support the admin department and other departments
- Provide prompt and courteous service: both on the phone and in person
SKILLS:
Communication:
- Excellent verbal and written communication skills.
- Ability to convey complex medical information in a clear manner.
Technology Proficiency:
- Familiarity with hospital management software.
- Competence in basic office tools for efficient task management.
Confidentiality:
- Uphold strict confidentiality in handling patient information.
- Adhere to privacy regulations and maintain data security.
Problem-Solving:
- Proactive approach to address challenges and find solutions.
- Maintain composure in high-pressure situations.
Qualifications:
- Minimum of 3 years customer service experience in healthcare.
- A medical background is required
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