Execute day-to-day operations functions with accuracy to deliver a timely end of day.
Enlighten customers on products and services, sell and ensure the onboarding process is seamless.
Drive improved customer experience and perception.
Key Responsibilities
Supervise all activities in Operations and ensure customer transaction requests are treated promptly, professionally, and with utmost care and confidentiality.
Ensure all customer transaction requests are properly documented and authorized in line with the Service Level Agreements (SLA).
Maintain a good knowledge of the banks products and services and respond to enquiries on same, and operational matters.
Ensure customer requests/complaints are captured on the customer management platform and prompt resolution provided.
Enlighten customers on new services, products promotions and cross-sell them.
Drive digital adoption by customers and collaborate with the business to meet goals but without compromising policies and processes.
Requirements
Qualifications & Experience
25 years or less
A minimum of 5 credits at O’levels including English and Mathematics
Ordinary National Diploma (OND) not less than lower credit.
