[Vacancy]: Associate Programme 2024 at Ecobank Nigeria

February 26, 2024
Application deadline closed.

Job Description

Job Profile

  • Execute day-to-day operations functions with accuracy to deliver a timely end of day.
  • Enlighten customers on products and services, sell and ensure the onboarding process is seamless.
  • Drive improved customer experience and perception.

Key Responsibilities

  • Supervise all activities in Operations and ensure customer transaction requests are treated promptly, professionally, and with utmost care and confidentiality.
  • Ensure all customer transaction requests are properly documented and authorized in line with the Service Level Agreements (SLA).
  • Maintain a good knowledge of the banks products and services and respond to enquiries on same, and operational matters.
  • Ensure customer requests/complaints are captured on the customer management platform and prompt resolution provided.
  • Enlighten customers on new services, products promotions and cross-sell them.
  • Drive digital adoption by customers and collaborate with the business to meet goals but without compromising policies and processes.

Requirements

Qualifications & Experience

  • 25 years or less
  • A minimum of 5 credits at O’levels including English and Mathematics
  • Ordinary National Diploma (OND) not less than lower credit.
  • Completion of 1 year internship.
  • Knowledge of Microsoft Office

Click here to apply

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